FAQ

Find answers to frequently asked questions about ArtemiLife and our products.

Products
Orders
Shipping
Subscriptions
Refunds
Other Inquiries

PRODUCTS

  • At this time, ArtemiCafe® and ArtemiTea® are only available for purchase online at ArtemiLife.com.

  • ArtemiLife products can only ship within the United States.

  • Currently our products are available exclusively within the United States. We are diligently working to expand our reach and make our products accessible to customers worldwide.

    International shipping requires adherence to the specific regulatory requirements of each country to ensure product safety and compliance. We are committed to navigating these processes thoroughly.

    We will provide updates on our website as our products become available in additional regions. For inquiries or to express interest in international availability, please contact us at info@artemilife.com

    We appreciate your understanding and look forward to serving you globally in the near future.

  • We recommend enjoying three cups daily of ArtemiCafe® and/or ArtemiTea®. Our products are intended to fit seamlessly into your current routine, so you can fulfill your three servings with one product or a variation of both.

  • There are 30 pods in each box.

  • Yes, ArtemiCafe® Decaf is without compromise, utilizing water processed decaffeination.

  • There are 30 tea bags in each pouch.

  • No, ArtemiTea® is caffeine free.

  • ArtemiTea® tea bags are made of SOILON. SOILON is created with a base material of plant starch, containing no microplastics, and is biodegradable.

ORDERS

  • You can locate your order number on your confirmation email or by logging into your account. 

    If you cannot locate your confirmation email and/or do not have an account, please contact info@artemilife.com.

  • Once your order has shipped and is in transit, you'll receive an email with information on the status of your delivery and the tracking number.

    This information will also be posted to your account page under ORDER HISTORY.

  • Changing or adding shipping addresses can be completed after you have logged into your account and click VIEW ADDRESSES.

  • If you've placed a new order and need to make a change, please email info@artemilife.com immediately, and write URGENT in the subject line.

SHIPPING

  • We currently ship domestically to all 50 states in the U.S. 

    We are exploring options for international shipping.

  • Orders are shipped Monday-Friday.

    Orders normally ship the same day if placed before 12 pm EST and ship the next day if placed after 12 pm EST.
    Orders placed after 12 pm EST on Friday will ship on Monday.

  • We ship products via USPS Standard First Class.
    The delivery time frame is 1-5 days, depending on the delivery address.

    You will receive a USPS tracking number as soon as the order ships, which will show USPS's projected delivery date.

SUBSCRIPTIONS

  • Subscriptions are processed every 30 days.

  • You will be billed every 30 days from the date of your last order. For recurring orders, the date you first purchased a subscription will become the billing date. You can locate your recurring order date after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS. 

  • Your next subscription will ship after the order date listed.

  • Changing the shipping address for your recurring order can be completed after you have logged into your account and clicked VIEW ADDRESSES. 

  • Changing the date of your next order can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.  

  • Pausing or resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > PAUSE SUBSCRIPTION. 

  • Resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION.

  • Canceling your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > CANCEL SUBSCRIPTION.

  • You must cancel your subscription two business days before the next scheduled ‘order date’ for your recurring order. To view the order date, log in to your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.

  • For recurring orders, once you’ve been billed, the order is automatically processed for shipping, and changes can no longer be made. 

  • Yes, you can increase or decrease the quantity of your order after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.

REFUNDS

  • Unfortunately, due to the nature of our products, we are unable to offer returns or exchanges. 

  • No, there is no need to return your item.

OTHER INQUIRIES

For any additional questions or inquiries, please reach out to our team. 

We will do our best to respond within 1-2 business days.

For general information, please email: info@artemilife.com

For press inquiries, please email: press@artemilife.com