ArtemiLife™ FAQ
Find answers to frequently asked questions about ArtemiLife™ and our products.
What Is ArtemiLife™?
ArtemiLife™ was founded with a simple mission: to create products to help you take control of your health and well-being for life. We utilize state-of-the-art technology to maximize the benefits of a plant, Artemisia annua, that has been used for more than 2,000 years by ancient herbalists.
PRODUCTS
Where else can I purchase ArtemiCafe™ and ArtemiTea™?
At this time, ArtemiCafe™ and ArtemiTea™ are only available for purchase online at ArtemiLife.com.
How much ArtemiCafe™ and/or ArtemiTea™ should I drink everyday?
We recommend enjoying ArtemiCafe™ and/or ArtemiTea™ twice daily.
Our products are intended to fit seamlessly into your current routine, so you can fulfill your two servings with one product or a variation of both.
What is the expiration date for my tea and/or coffee?
Our products are recommended to be consumed within one year of purchase.
How many pods are in a box of ArtemiCafe™ or ArtemiCafe™ Decaf?
There are 30 pods in each box.
Do you have ArtemiCafe™ without caffeine?
Yes, ArtemiCafe™ Decaf is without compromise, utilizing water processed decaffeination
How many tea bags are in a pouch of ArtemiTea™?
There are 30 tea bags in each pouch.
Does ArtemiTea™ have caffeine?
No, ArtemiTea™ is caffeine free.
What material are ArtemiTea™ tea bags made of?
ArtemiTea™ tea bags are made of SOILON. SOILON is created with a base material of plant starch, containing no microplastics and is biodegradable.
Do you plan to offer any other products or flavors?
We are actively exploring more products that will utilize Artemisia annua. ArtemiLife™ currently includes ArtemiTea™ and ArtemiCafe™.
ORDERS
Where can I find my order number?
You can locate your order number on your confirmation email or by logging into your account.
If you cannot locate your confirmation email and/or do not have an account, please contact info@artemilife.com
Where can I view my shipping and tracking information?
Once your order has shipped and is in transit, you'll receive an email with information on the status of your delivery and the tracking number.
This information will also be posted to your account page under ORDER HISTORY.
How can I change my shipping address or add another shipping address to my account?
Changing or adding shipping addresses can be completed after you have logged into your account and click VIEW ADDRESSES.
Can I make changes after I’ve been billed?
If you've placed a new order and need to make a change please email info@artemilife.com immediately, and write URGENT in the subject line.
SHIPPING
Where do you ship?
We currently ship domestically to all 50 states in the U.S.
We are exploring options for international shipping.
SUBSCRIPTIONS
How often will I receive my subscription?
Subscriptions are processed every 30 days.
When will I be billed for my next subscription?
You will be billed every 30 days from the date of your last order. For recurring orders, the date you first purchased a subscription will become the billing date. You can locate your recurring order date after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
When does my next subscription ship?
Your next subscription will ship after the order date listed.
How do I change the shipping address on my subscription?
Changing the shipping address for your recurring order can be completed after you have logged into your account and click VIEW ADDRESSES.
How do I change the date of my next order?
Changing the date of your next order can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
How do I pause my subscription?
Pausing or resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > PAUSE SUBSCRIPTION.
How do I resume my subscription?
Resuming your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION.
How do I cancel my subscription?
Canceling your subscription can be completed after you have logged into your account and click MANAGE SUBSCRIPTION > CANCEL SUBSCRIPTION.
When do I need to cancel by to not receive and/or be billed for my next shipment?
You must cancel your subscription two business days before the next scheduled ‘order date’ for your recurring order. To view the order date’ log into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
Can I make changes after I’ve been billed?
For recurring orders, once you’ve been billed, the order is automatically processed for shipping, and changes can no longer be made.
Can I increase the quantity of my subscription?
Yes, you can increase or decrease the quantity of your order after you have logged into your account and click MANAGE SUBSCRIPTION > MANAGE UPCOMING ORDERS.
REFUNDS
What if I do not like the product?
Unfortunately, due to the nature of our products, we are unable to offer returns or exchanges.
How do I request a refund if my product is damaged or received the incorrect item?
Refunds will only be processed for damaged products or incorrect items. To request a refund, please submit a request via the Refund Form within 3 days of receiving your order. A member of our team will review your request and will respond within 1-2 business days via email.
Do I need to return my damaged or incorrect product?
No, there is no need to return your item.
What if I never received my order?
Please wait five business days past the projected delivery date, if you order has still not been delivered, please submit a request via the Refund Form. A member of our team will review your order and will respond within 1-2 business days via email.
OTHER INQUIRIES
For any additional questions or inquiries, please reach out to our team.
We will do our best to respond within 1-2 business days.
For general information, please email: info@artemilife.com
For press inquiries, please email: press@artemilife.com